A robot is only worth the hours it works. Kinetiq's services — commissioning, a named engineer, model training and field maintenance — attach to the fleet record and renew with it, so support is never a separate negotiation.
Every fleet starts with commissioning: your cells mapped, the arms installed, site acceptance run and the first programs proven on your parts. It is a one-time service on the order, milestone-billed alongside the robots it stands up.